Theme Customization

A WordPress child theme takes the functionality of another theme, named parent theme. It gives you the possibility to customize an existing theme. Instead of modifying the theme files directly, you can activate the child theme and work within it. All customizations are stored in the child theme and anything […]

Installation Issues

There might be some issues with your theme during the installation. Most of the times installation problems are due to limited resources, e.g. on shared hosting servers. Limited resources can be the PHP maximum upload/post size, the PHP maximum execution time or the overall memory limit. To solve these problems […]

Google Maps Not Working?

There are a few reasons why your google maps may not be working. Please see below for common issues. Issue 1 – Use a correct address and not google map embed code, or longitude/latitude. It has to be a written address, Ex: 775 New York Ave, Brooklyn, Kings, New York […]

Hosting

Our themes require that you have WordPress installed and running on a web hosting account. We recommend you use a host trusted by WordPress that has quality products and service. Many users ask us who we recommend and we have two companies to share with you. MediaTemple    BlueHost

Licensing

When purchasing Sunway from ThemeForest, you have two licensing options. The Regular License, and the Extended License. The billing, licensing terms and process is purely handled by Envato (the company who owns ThemeForest), and we have no control over these aspects. To learn more about what each License is for […]

Before You Submit A Ticket

To help speed along your request, we require that you follow the steps below before submitting a new support ticket. This is for the benefit of everyone and will help make the entire process more efficient. It’s very important and we ask that everyone who posts follow these steps. Please […]

How To Export/Import Your Revolution Sliders

The Revolution Slider allows you to easily export/import your slides. It’s always a good idea to backup your slides so you can easily import them again if you ever need to. Making animated slides takes a lot of time, make sure you export the data so you don’t ever lose […]

How To Create A New Revolution Slider

Ambience includes the popular Revolution Slider Created By ThemePunch. This slider is a beautifully animated slider that is 100% responsive and has some amazing options. We cannot cover everything here but we outline how to setup a slider and how to add slides to it. * Your purchase of Sunway […]